Human-Centered Design for Complex Enterprise Systems
Hello, I’m Rajesh, an HCD and enterprise UX leader with 25+ years of experience. I turn complex rules, data, and workflows into accessible dashboards, clear task flows, and AI/ML-informed experiences for financial, education, and public-sector platforms. Based in Herndon, Virginia.
AI tells users what might happen. XAI explains why. UX makes that explanation easy to understand, trustworthy, and useful.
Featured Work
College Board · 2019–2025
PowerFAIDS: Enterprise Financial Aid Platform
As Lead UX Designer, I led UX and HCD for PowerFAIDS, an enterprise financial aid platform used by educational institutions. I turned complex institutional rules and data-heavy workflows into clear experiences for financial aid administrators.
- Raised task success rates by up to 90% on redesigned critical workflows
- Cut onboarding time by as much as 70% through simpler navigation and content hierarchy
- Built Section 508 / WCAG into design reviews; Apricot Design System; AI co-pilot concept
The World Bank · 2002–2019
Global Enterprise & Trust Fund Platforms
As UX Architect and Senior UX Specialist, I led UX architecture and HCD for global enterprise and eBusiness platforms. I worked with government stakeholders and international development teams across many countries.
- Raised task completion by 25% on complex institutional workflows
- Improved new-user onboarding by 30% with a persona-based careers redesign
- Built a centralized, accessible UI library and UX standards · VPU Team Award (2011, 2012, 2018)
Kyool · 2025–Present
Small-Group Fitness App on iOS & Android
As Principal UX Designer, I own HCD strategy and end-to-end UX for Kyool, live on the App Store and Google Play, where 2–6 friends form a FAB and keep each other consistent.
- Designed FABs, Show Up streaks, FAB Stars, Lifebuoy, and Sparks
- Redesigned onboarding from 13 screens to a 3-page story
- BI-style progress views, just-in-time permissions, accessible patterns
What I Bring
Enterprise UX
Information architecture, task flows, and design systems that make complex, rule-heavy platforms usable at scale.
Human-Centered Design
Stakeholder interviews, usability testing, heuristic reviews, personas, and journey maps that drive design decisions.
Accessibility
Section 508 and WCAG 2.1 AA built into design reviews, components, and handoff, backed by DHS Section 508 Trusted Tester certification.
Dashboards & Data Visualization
BI-style dashboards that turn dense operational and analytics data into clear, actionable insight.
AI/ML-Informed UX
Designing AI assistants and analytics-driven experiences that build trust, explain themselves, and reduce cognitive load.
Agile Collaboration
Development-ready specs, UX clinics, and sprint reviews that keep product, engineering, and stakeholders aligned.
What Colleagues Say
“I doubt even other lead designers would have been able to accomplish as much as Rajesh has in his time at CB, and endorse him whole heartedly.”
Executive Director, College Board
“Rajesh brought clarity to chaos and helped us scale our product faster without sacrificing usability.”
Product Owner, Reston, VA
“Accessibility isn’t an afterthought with Rajesh. He bakes it into the process, and it shows in the user outcomes.”
Accessibility Consultant, College Board
Let’s Work Together
Whether you’re modernizing a mission-critical platform or scaling an existing product, let’s talk.
